OUTSOURCE THE ANSWERS TO YOUR REVIEWS
TO A TEAM THAT TURNS THEM INTO SALES
After a professional set-up I was very pleasantly surprised by the speed with which I-dixit adopted the tone of voice of our company.
The number of modifications was quickly reduced, the copy writers are very adaptive, your feedback is immediately taken into account in subsequent replies.
After 14 days I was able to hand over the control of the answers of a large part of our reviews. Thanks to the combination of AI and an expert team, each review receives a tailor-made answer. No 'bot' feeling!
KAAT ROGGE - SERVICES MANAGER
WE RESPOND TO ALL PUBLIC REVIEWS & INTERNAL SURVEYS WITHIN 24 TO 48 HOURS
PERSONALIZED. FAST. CONSISTENT. IN ALL LANGUAGES. PROFESSIONALLY. 24/7
BACKED UP BY THE IDIXIT STATE-OF-THE-ART TECHNOLOGY® & SCIENTIFIC RESEARCH IN PARTNERSHIP WITH THE UNIVERSITY OF GHENT
Human care of your reviews enhanced by state-of-the-art technology®
We are a human / tech company responding to customer reviews on behalf of the management.
We combine AI and a large team of expert writers, to analyse every review with the utmost care and craft a personal response in the review’s language. A simple dashboard allows management to access the response, modify or validate it so that it can be rapidly posted. Our service can also be integrated via API in other platforms to ensure a seamless UX.
We offer different levels of personalization to suit your needs & budget.
Our technology® is based on years of expertise and a very detailed & rich knowledge of different sectors and their relevant review themes.
HOW DOES IT WORK?
IDIXIT’s technology® explores forums and social media and picks reviews written by customers.
IDIXIT saves the time a manager doesn’t have on crafting the best personal answer: decoding the mood of the reviewer, choosing the relevant vocabulary and tone of voice for the message.
Management is notified when a response to a review is available for validation.
Future customers rely on reviews more than anything else!
Responding to reviews shows the company cares about the customer feedback. Responding fast and personally, in the language of the client and with the tone of voice that reflects the company positioning is an ART.
Many studies show that responding consistently will increase sales.
At IDIXIT we Have proven that RESPONDING TO reviews
Happy Customers of Hotelspeaker® - an IDIXIT brand optimized for the hotel sector
"An impressive time saver"
I was able to free up time to concentrate on my main tasks. The answers written by the team are very professional and produced in the client’s language. You have shown great flexibility in adapting the answers to my preferences. Well done! I recommend your services to all hotels in our group